Privacy Policy

Effective Date: April 1, 2026
Last Updated: April 1, 2026

The Cookie Blade Co. (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, create an account, place an order, or otherwise interact with us online.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us when you:

place an order
create an account
contact us
subscribe to emails or updates
leave a review
complete a form on our website

Depending on how you interact with the site, this information may include:

your name
billing address
shipping address
email address
phone number
order details
account login information
any information you include in messages or inquiries sent to us

If you make a purchase, payment information may be collected and processed by our payment service providers. We do not generally store full payment card information on our own servers. WooCommerce stores often rely on third-party gateways for payment processing, depending on the gateway and site configuration.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically through your browser or device, including:

IP address
browser type
device type
operating system
pages viewed
date and time of visits
referring website or source
general browsing and usage information

We may collect this information through cookies, server logs, pixels, and similar technologies.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the site function properly and improve your experience. For example, cookies may be used to:

keep items in your shopping cart
support checkout and account login functions
remember your preferences
help with website performance and security
understand how customers use the site

WooCommerce documents that its platform uses cookies for cart/session handling and other store-related functions depending on which features are enabled.

You can usually control or disable cookies through your browser settings. Please note that disabling cookies may affect how parts of the website function.

4. How We Use Your Information

We may use your personal information to:

process and fulfill orders
provide customer service
communicate with you about your orders, purchases, or inquiries
create and manage your account
send transactional emails such as order confirmations and shipping updates
improve our website, products, and customer experience
detect and prevent fraud, abuse, or unauthorized activity
comply with legal, regulatory, tax, and accounting requirements
send marketing or promotional emails, where permitted or where you have consented

Under PIPEDA, organizations are expected to identify reasonable purposes for collecting personal information and use or disclose it only for those purposes, with consent where required.

5. When We Share Information

We do not sell your personal information.

We may share your information with third parties only when reasonably necessary to operate our business and website, such as:

payment processors
shipping and delivery providers
website hosting providers
WooCommerce, WordPress, and related service providers
email marketing providers
analytics or security providers
professional advisors such as accountants, insurers, or legal advisors
government, regulatory, or law enforcement authorities where required by law

We only share the information needed for those purposes.

6. Payment Processing

Payments made through our website may be processed by third-party payment gateways such as [Stripe / PayPal / other provider]. Those providers handle payment information according to their own privacy policies and security procedures.

We encourage you to review the privacy policies of any payment provider used on our website before submitting payment information.

7. Email Marketing

If you subscribe to our emails or choose to receive promotional messages, we may use your contact information to send you updates, promotions, product launches, or other marketing communications.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

8. Customer Accounts

If you create an account on our website, we store the information needed to maintain your account, make checkout easier, and keep a record of your orders.

You are responsible for maintaining the confidentiality of your login information and for restricting access to your account and device.

WooCommerce includes account/privacy settings that can be configured for guest checkout, account creation, privacy notices, and personal-data retention.

9. Reviews and User-Submitted Content

If you leave a product review, testimonial, comment, or other content on our website, that content may be publicly visible.

Please do not post sensitive personal information in public areas of the site.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes set out in this Privacy Policy, including to:

complete transactions
provide customer service
maintain business and tax records
comply with legal obligations
resolve disputes
enforce our terms and policies

PIPEDA’s limiting-use, disclosure, and retention principles require organizations to keep personal information only as long as necessary for the identified purposes. WooCommerce also provides store settings for personal-data retention and erasure handling.

11. Security

We take reasonable steps to protect your personal information against loss, theft, misuse, unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting or storing data online is completely secure, and we cannot guarantee absolute security.

Under PIPEDA, businesses must use safeguards appropriate to the sensitivity of the information they hold.

12. Third-Party Services and Links

Our website may use third-party services or contain links to third-party websites. These third parties may have their own privacy policies and data practices.

We are not responsible for the privacy, security, or content of third-party sites or services, and we encourage you to review their privacy policies before sharing your information.

13. Your Privacy Rights

Subject to applicable law, you may have the right to:

request access to the personal information we hold about you
request correction of inaccurate or incomplete personal information
withdraw consent to certain uses of your personal information, where applicable
request deletion or anonymization of personal information where legally available

PIPEDA includes access and correction rights and requires openness about privacy practices.

To make a privacy-related request, please contact us using the information below.

14. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If we become aware that we have collected personal information from a child inappropriately, we will take reasonable steps to delete it.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or legal requirements.

Any updated version will be posted on this page with a revised effective date.

16. Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, please contact:

The Cookie Blade Co.
Box 9 – 3491 Hwy 3
Keremeos, BC,
V0X 1N1